Service case
Before and after an intervention
Illustrative images of a typical intervention.
We handle multi-site terminal rollouts for retail groups and cooperatives. At high-traffic branches a single terminal out of service disrupts the whole day, which is why those locations get shorter response windows in the contract. That is exactly what we work on: why are there so many people waiting.
Serving Eldoret with quality materials and certified professionals.
We assess the location before anything is ordered.
Delivery and anchoring, then commissioning and handover.
Moving machines between branches or within a site.
Lobby fit-out with surrounds and customer signage.
Backup power and network provisioning.
First-line checks for branch staff.
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Illustrative images of a typical intervention.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Real reviews from Eldoret clients.
"Twenty-two branches, and every one finished to the same standard."
"Weekly progress reports meant we always knew where the programme was."
"No surprises. What they quoted is what happened."
Contact us today and receive fast, professional service.